一、了解人和人性

提高人際交往和掌握成功的人際關系技巧的第一步是：正確地了解人和人的本性。

了解人和人性可簡單概括為——“按照人們的本質去認同他們”，“設身處地認同人們”，而不要用自己的眼光去看待別人，更不要把自己的意志強加于別人。人首先是對自己感興趣,而不是對你感興趣！換句話說——一個人關注自己勝過關注你一萬倍。認識到“人們首先關心的是自己而不是你”這一點，是生活的關鍵所在。

二、如何巧妙地與別人交談

當你與人交談時，請選擇他們最感興趣的話題。他們最感興趣的話題是什么呢？是他們自己！把這幾個詞從你的詞典中剔除出去——“我，我自己，我的”。用另一個詞，一個人類語言中最有力的詞來代替它

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